Shipping policy

  • Shipping Policy

    At fetch&shop, we partner with global fulfillment centers to provide you with a curated selection of high-quality products. This policy outlines our shipping procedures, estimated delivery timelines, and how we handle transit issues.

    1. Order Processing and Fulfillment

    • Processing Time: Once your order is placed, it is quickly sent to our fulfillment partners for processing and packaging.

    • Cancellations: If you need to cancel an order, you must contact us immediately at support@fetchandshop.com. Orders can only be canceled before they have begun processing or shipping. Certain custom items, such as Print-on-Demand products or pre-orders, cannot be canceled once the payment has been processed.

    2. Estimated Average Shipping Times

    Because our products may ship from different global fulfillment centers depending on inventory and your location, delivery times vary. Below is a list of our average shipping times (in business days) based on the destination country:

    Country Average Days Country Average Days
    Angola 15.2 Liechtenstein 24.4
    Australia 11.3 Lithuania 13.5
    Austria 9.4 Luxembourg 12.1
    Bahrain 10.6 Malaysia 7.4
    Belgium 9.4 Malta 18.6
    Bosnia/Herzegovina 7.5 Mexico 17.7
    Brazil 21.1 Monaco 18.4
    Bulgaria 22.9 Montenegro 14.4
    Canada 11.1 Morocco 22.6
    Chile 12.3 Netherlands 7.6
    China 3.3 New Zealand 11.3
    Colombia 16.9 Nigeria 18.3
    Costa Rica 25.3 Norway 13.2
    Croatia 8.6 Oman 17.5
    Cyprus 20.3 Pakistan 13.5
    Czech Republic 7.6 Panama 30.3
    Denmark 20.2 Paraguay 29.0
    Estonia 20.4 Peru 16.1
    Finland 11.3 Philippines 8.1
    France 10.2 Poland 9.1
    Germany 9.5 Portugal 12.2
    Ghana 14.4 Puerto Rico 10.1
    Gibraltar 21.6 Qatar 9.9
    Greece 19.1 Reunion 17.8
    Hong Kong 8.7 Romania 10.6
    Hungary 8.7 Russia 24.3
    Iceland 21.1 Saudi Arabia 7.6
    India 26.5 Serbia 13.1
    Ireland 12.1 Singapore 7.6
    Israel 23.4 Slovakia 14.3
    Italy 15.2 Slovenia 11.6
    Ivory Coast 10.6 South Africa 20.6
    Japan 7.3 South Korea 7.2
    Jordan 19.2 Spain 10.1
    Kenya 12.7 Sweden 12.2
    Kuwait 6.5 Switzerland 11.2
    Latvia 19.6 Taiwan 7.3
    Tanzania 11.3 Thailand 15.3
    UAE 11.2 Ukraine 11.6
    United Kingdom 9.2 United States 8.5
    US Outlying Islands 25.3

    Please note: The times listed above are averages. External factors such as customs processing, local carrier delays, and holidays may impact your exact delivery date.

    3. Order Tracking

    Once your order ships, you will receive a shipping confirmation email containing your tracking number. Please note that it may take a few days for tracking information to update in the carrier’s system.

    4. Delayed or Lost Packages (Maximum Timeframes)

    We monitor our shipments closely to ensure they reach you. While most packages arrive within the average times listed above, we officially consider a package "lost" or severely delayed if it exceeds our maximum protection timeframes.

    If your order shows no tracking updates, remains pending, or is stuck in transit beyond the following maximums (calculated from the shipping date), you are eligible for a resolution:

    • United States Orders: Over 45 days

    • Global / International Orders: Over 60 days

    • Orders to Brazil: Over 110 days

    In these instances, please contact us at support@fetchandshop.com, and we will promptly issue a full refund or send a free replacement in accordance with our Return and Refund Policy.

    5. Packages Marked as "Delivered"

    If your tracking information indicates that the package was successfully delivered to the address you provided, but you have not received it, please check with neighbors or your local post office.

    If you still cannot locate the package, we require a non-delivery certification from your local post office or carrier before we can process a claim for a missing "delivered" package.

    6. Customs, Duties, and Taxes

    For international orders, please be aware that your package may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges are typically due once the shipped goods arrive at the country of destination. fetch&shop is not responsible for these additional charges; they must be paid by the customer to clear customs.

    Contact Us

    If you have any questions about your order's shipping status, please do not hesitate to reach out:

    • Email: support@fetchandshop.com

    • Phone: +1 307-381-2675